Customer Service Advisor

Company description:

Scania GB

Job description:

Customer Service Advisor - Dumfries 

Working Hours: Monday - Friday - Week 1: 07:30 - 16:00, Week 2: 09:30 - 18:00. Every other saturday morning (4 hrs). 42 Hour week on average.

Salary from £26,700, plus an excellent benefits package, including:

•    In-house training provided to support career progression
•    28 days holiday + public holidays which increases with service
•    Competitive employer pension
•    Discounts on major retail outlets, including groceries
•    4x basic salary life insurance
•    Eligibility to receive an annual ‘Company Success Payment’

We have an exciting opportunity for a motivated individual to join our team at Dumfries. As a Customer Service Advisor, you will be at the forefront of customer interaction, and your responsibilities will include building relationships with new and existing customers, coordinating routine servicing, repairs and maintenance, handling queries and raising invoices for work carried out, whilst always keeping our customers up to date.  You will have a real passion for delivering a first-class service and an organised approach to your work.

Key Responsibilities:
•    Meet and greet all customers on arrival in a professional and friendly manner.
•    Manage day to day administrative tasks confidently and efficiently.
•    Use initiative and be comfortable working as an individual.
•    Plan, schedule, and coordinate work. 
•    Create and process job cards, checking for existing work in progress. 
•    Check account detail, available credit and obtain relevant authorisation. 
•    Provide timely updates to our customers.
•    Agree timescales for unscheduled work and follow through to completion.

If you are interested in this exciting opportunity, please apply today.  

Interview Date : Predicted date WC: 16/02/2026

Next steps:
1.    If you like the sound of this position, please apply today.
2.    A member of the Scania Recruitment team will contact you to discuss your application.
3.    If you are successful at that stage, you will be invited to have a conversation with the hiring manager.

We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we’ll be happy to discuss these with you.