How to use active listening techniques to resolve conflicts at work

Conflicts at work can arise for various reasons and lead to tense relationships among colleagues. One effective way to resolve conflicts is to use active listening techniques. Active listening allows you to understand the other party's point of view, show empathy, and find a constructive solution to the problem.

When delving into the topic of active listening for resolving conflicts at work, it is important to pay attention not only to the speaker's words but also to their emotional state, tone of voice, gestures, and facial expressions. Showing attention and interest in another person's opinion contributes to improving communication and creating an atmosphere of mutual understanding.

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Conclusion:

• Try to maintain nonverbal communication with the interlocutor: nod, use supportive gestures, and smile to show that you are actively listening.
• Repeat key points expressed by the interlocutor to ensure that you have understood their perspective correctly.
• Ask open-ended questions that will help delve deeper into the issue and allow the interlocutor to feel that their opinion is important to you.
• Practice empathy, put yourself in the other person's shoes, and try to feel their emotions and experiences.